RETURNS/ EXCHANGES POLICY

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

NO CHANGES

Changes to an order cannot/ will not be made once an order has been placed. Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

RETURNS

Customers are responsible for RETURN/EXCHANGE shipping  unless the order was filled in error or defective.

Items purchased from SHOP NICHOLE LYNEL / NL THE LABEL are eligible for store credit within 7 days delivery receipt. 

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

 

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.

Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.

 

Please use the Returns Form that was shipped with your order.

Returns for CREDIT/ EXCHANGE can be sent to:
NL THE LABEL
1330 S Santa Fe Ave
Unit 201
Los Angeles, CA 90021
Please be sure to include your order number and/or the returns form with your return.
EXCHANGES
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do notindicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!
 

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

 

SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

ACCESSORIES 

All accessories must have ALL packaging must be intact including dust bags and NL boxes. We will not except any accessories without it.

 

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: orders@shopnicholelynel.com