POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

NO CHANGES

Changes to an order cannot/ will not be made once an order has been placed. Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

RETURNS

Customers are responsible for RETURN shipping  unless the order was filled in error or defective.

Items purchased from SHOP NICHOLE LYNEL / NL THE LABEL are eligible for store credit within 7 days delivery receipt. 

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.

Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.

Please use the Returns Form that was shipped with your order.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

ACCESSORIES 

All accessories must have ALL packaging must be intact including dust bags and NL boxes. We will not except any accessories without it.

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS