POLICY

NO CANCELLATIONS. NO REFUNDS. NO EXCHANGES.

STORE CREDIT ONLY. NO EXCEPTIONS!

 

NO CHANGES

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

RETURNS

Customers are responsible for RETURN shipping unless the order was filled in error or defective.

 

Items purchased from SHOP NICHOLE LYNEL / NL THE LABEL are eligible for store credit within 7 days delivery receipt.

 

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit.

 

All items must be received back in its original form. Items must be returned in new and unworn condition, with all original packaging, and our “Do not remove this tag” tag. Items cannot be worn, altered, damaged, free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume. 

All items returned that do not follow these conditions will be returned to customer at the completion of a reshipment fee.

Once this fee is completed, the denied returned item will be shipped back to customer.

 

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for store credit.

 

Please use the Store Credit Form that was shipped with your order.

 

Returns for Store Credit can be sent to:

 

Shop Nichole Lynel

1330 S Santa Fe Ave

Unit 201

Los Angeles, CA 90021

 

Please be sure to include your order number and/or the store credit form with your return.

 

 

SWIMWEAR, LINGERIE, & ACCESSORIES

May not be returned. NO EXCEPTION!

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

Items sent for return that are NOT eligible for store credit will be shipped back to customer once a reshipment fee has been completed. 

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: orders@shopnicholelynel.com